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FAQ

Product care

Are there specific recommendations for the use of a SUPRUS lighter?

Yes.Please follow the tips to use lighter.

1. Don’t use a fast charger to charge the lighter. These fast chargers have built-in chips to control power, which may be vulnerable to hacking attacks that can cause power surges in the charger, which may damage normal electric devices.

2. Don't forget to close the slide out tip after use. 

3. Try charging the lighter by plugging it into the USB port of a computer.

4. Long-term inactivity will affect battery life.The battery needs to be charged at least once a month to activate the vitality.

5. The tips are made of heat-resistant ceramic (the ceramic does not burn). The lighter may not work properly when there is built up carbon and wax on these tips.  Please clean the tips regularly after use.  

My product isn’t working- Can I have it repaired? Is my product covered by a warranty?

In many cases when a product doesn’t perform as you would expect, the problem can be resolved at home without any need to return it.Just contact us at service@suprus-beauty.com and include your name, order number and the item(s) you want to cancel. Our staff will then reply within 1-2 business days. 

How long is the warranty on my product?

SUPRUS warranty period is one year from the date you bought the product.

How many times can a Suprus lighter be lit?

A Suprus lighter can be used up to 600 times.

What are the different uses of a Suprus lighter?

The Suprus lighters can be used to light a candle, barbecue, chimney, etc.

I am a individual or professional customer, I would like to print my logo or message on your lighters,who do I need to contact?

Suprus Team can print your logo or advising message on the Suprus lighters. Please contact us at service@suprus-beauty.com for help.

Shipping questions

Where do you ship to?

Currently we only deliver orders within U.S, however we are in the process of extending our delivery service to include international postage. Keep checking back on our website for future developments.

How long will my order take?

Standard delivery is usually 2-5 business days.  Peak season, sale periods and exceptional circumstances beyond our control such as bad weather or courier delays may cause deliveries to take a little longer.  We seek your kind understanding on this matter.

Are orders all free shipping?

Yes.All orders are free standard shipping.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment details once the product is en route.

What do I need to do when I received a different product than what I ordered?

Please contact customer support at service@suprus-beauty.com.

 

Returns questions

What is your return policy?

If for any reason you are not satisfied with your purchase, please contact us at service@suprus-beauty.com and include your name, order number and the item(s) you want to cancel. Our staff will then reply within 1-2 business days. We will send you a replcement item.You do not need to return the defective product.

Can I have a full refund for the return?

If you'd like to get a refund,you should return the product.After we receive the returned item, we will offer a full refund of items you have returned.Please allow 7-10 business days to process your refund. Refunds will only be credited back to the original payment used for purchase. Please allow a complete billing cycle for the credit to appear on your credit card statement.

What is the status of my return or exchange?

Refunds are processed within 7 business days upon receipt of the package. Once your return/exchange is processed, you will be emailed with a confirmation.

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